Gather FAQ to answer your questions faster.
What Trial Service can be applied in mCloud?01
You can apply Cloud Connect, SD-WAN, CDN, AAN, Office365, Fortinet VPN, Enterprise messaging in mCloud.
What promotion are provided for Public cloud service?02
You can enjoy up to USD500 Cloud Usage Coupon.
How many days can customers apply for free trial service of Cloud connect/ SDWAN?03
You can apply for free trial service of Cloud connect/ SDWAN for 30 days.
How long does it take to finish the Enterprise verification?04
For Enterprise verification, you need 2-4Days for Credit Card Payment, 14-21Days for invoice billing.
What Trial Service can be applied in mCloud?01
You can apply Cloud Connect, SD-WAN, CDN, AAN, Office365, Fortinet VPN, Enterprise messaging in mCloud.
What Product and Service are included in mCloud?02
mCloud Product and Service included Multi-Cloud, Cloud Connect, SD-WAN, CDN, AAN, Marketplace, Cloud Bundle Services.
What Cloud Providers are currently supported in Multi-Cloud Service on mCloud Portal?03
Multi-Cloud Service on mCloud Portal support AWS Global, Huawei Cloud and AliCloud.
What promotion are provided for Public cloud service?04
You can enjoy up to USD500 Cloud Usage Coupon.
How long can customers apply for free trial service of Application Delivery Network?05
You can apply for free trial service of Application Delivery Network for 3 months.
How many days can customers apply for free trial service of Cloud connect/ SDWAN?06
You can apply for free trial service of Cloud connect/ SDWAN for 30 days.
What is mCloud?01
mCloud is the Cloud Network Integrated Solution provided by CMI which combined with Cloud Service, Network Service and Cloud Portal.
How to apply for free trial?02
You have to first register an account on mCloud and complete the Enterprise Verification. Then you can visit our Trial Center and apply for trials.
How can Customer contact customer service team?03
You can contact customer service team via Service Hotline, online customer service and Email.
What payment methods are supported in mCloud?04
mCloud supports Credit Card (VISA, Master, UnionPay) or Invoice billing.
What currency does mCloud Portal support?05
mCloud Portal only supports US dollar.
What language are currently supported in mCloud?06
mCloud supports English, Chinese, Japanese.
What are the benefits of purchasing Cloud Service on mCloud Portal?07
Customer can enjoy discount, consolidated billing and one-stop solution through mCloud.
How long does it take to finish the Enterprise verification?08
For Enterprise verification, you need 2-4Days for Credit Card Payment, 14-21Days for invoice billing.
What SaaS Products are on mCloud marketplace?09
SaaS products on mCloud are Vilin, Bangcle App Security.
What’s Cloud Service are covered for Public Cloud promotion?10
AWS Global, Huawei Cloud, AliCloud, Azure and Google Cloud are covered for Public Cloud promotion.
What is CMI ICT Solutions?01
CMI deliver technology-enabled services and solutions to custoemr. With CMI comprehensive ICT Solution, it help customer boost productivity and perform professional/managed service.There are many use cases that custoemr choose CMI ICT solution, e.g:
1. Local office equipment procurement
2. Build the system in local country
3. IT outsourcing Service
4. Building communication system/service
5. Global shop deployment.
Why choose CMI ICT solutions?02
CMI commits to provide customers one shop turn-key ICT solutions to our customer. Reasons for choosing CMI:
1. Support multi-regional and multi-service
2. Trusted Chinese Enterprise
3. One stop shop service
4. Locally signed, local delivery
5. Multiple self-owned POPs and Circuit
6. Legal cross-border network
7. Local currency and tax arrangements (available in countries with CMI's local subsidiaries)
What is Office ICT Solution?03
Office ICT solution includes the IT equipment that office environment will use, for example, PC, printer, server room equipment, CCTV, access system, software license, etc.
What is Office ICT Solution?04
Office ICT solution includes the IT equipment that office environment will use, for example, PC, printer, server room equipment, CCTV, access system, software license, etc.
What is IT outsourcing solution?05
IT outsourcing service includes: troubleshooting, maintenance, daily operation, system update, software installation, data backup, etc. with “On site” or “remote support”. If customer like to have engineer do the daily operation, then can choose “on-site support”. Or choose “remote support” if just needs basic maintenance and remote troubleshooting.
What is the after-sales SLA standard?06
SLA is short for service-level Agreement, which means Service Level Agreement.
The fundamental form of a service level agreement (SLA) is a contract or agreement between the parties (service providers and users) that governs the business relationship or part of the business relationship.
What IoT services can be provided by CMI?07
CMI provides total solutions for IoT services, covering SIM card, module, smart device and business platform. With CMI comprehensive IoT services, it help companys and society boost productivity and perform digital transformation.
What bundle service can be provided by CMI?08
Bundled with CMI Various Telecom Services such as IPLC, DPLC, IEPL, IP Transit, DIA, MPLS VPN, CDN, SD-WAN, Multi-Cloud Platform, etc.
What is CMI security solution?09
CMI offers enterprise customer an overall security solution covers all key parts of the daily for enterprise customers, such as: network, applications, servers and endpoint
What kind of network risks will an enterprise usually face?10
Common security risks or attacks against corporate networks include: DDOS attacks, virus attacks, various operating system vulnerabilities, WEB vulnerabilities, etc.
What SaaS Service does CMI support?11
CMI provides different type of SaaS Service (Office Collaboration, Security, Backup, Industry based SaaS)
What remote secure connection can be provided by CMI?12
CMI can provide IPSEC,SDWAN,CloudConnet,Mpls and IEPL to help customer connect to anywhere that they want
For products from other companies, how could CMI provide maintenance service?13
As a customer-oriented solution integrator, CMI will also serve as the only after-sales interface for customers. All problems are reported through CMI's own service hotline, and CMI completes problem creation, follow-up and resolution.
